Shipping Policy

This Shipping Policy applies to all orders placed through carlosalvatelli.it.

Please note that delivery times are estimates and are calculated in business days, excluding weekends and public holidays.

1. Delivery destinations

We currently ship to Italy, selected European countries, the United States, Canada, Africa, Russia and selected Asian countries.

We do not ship to Belarus.

Italy

We ship throughout Italy, including Sicily, Sardinia and the smaller islands.

Europe

We currently ship to the following European destinations:

• Austria

• Belgium

• Bulgaria

• Croatia

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Ireland

• Latvia

• Liechtenstein

• Lithuania

• Luxembourg

• Monaco

• Netherlands

• Norway

• Poland

• Portugal

• Romania

• San Marino

• Slovakia

• Slovenia

• Spain

• Sweden

• Switzerland

• United Kingdom, including England, Scotland and Wales

• Vatican City

United States, Canada and Africa

We ship to the United States, Canada and countries located in Africa, subject to carrier availability and any applicable import or transport restrictions.

Russia

We currently ship to Russia, subject to carrier availability, applicable sanctions, customs restrictions and any other limitations in force at the time of shipment.

Asia

We currently ship to the following Asian destinations:

• Armenia

• Azerbaijan

• Bahrain

• Bhutan

• Brunei

• China

• Georgia

• Hong Kong

• India

• Indonesia

• Iraq

• Israel

• Japan

• Jordan

• Kazakhstan

• Kuwait

• Kyrgyzstan

• Laos

• Lebanon

• Macao

• Malaysia

• Mongolia

• Myanmar

• Nepal

• Oman

• Pakistan

• Philippines

• Qatar

• Saudi Arabia

• Singapore

• South Korea

• Tajikistan

• Thailand

• Turkey

• Turkmenistan

• United Arab Emirates

• Uzbekistan

• Vietnam

• West Bank

• Yemen

Shipping availability may vary depending on carrier restrictions, customs requirements, local regulations and the specific delivery address.

2. Processing time

Orders are prepared for dispatch within 3 business days after the order has been successfully placed and payment has been confirmed.

Processing times are separate from the estimated delivery times indicated below.

Orders placed during weekends, public holidays, promotional periods or company closure periods may require additional processing time.

3. Shipping methods, costs and delivery estimates

Italy

• Shipping cost: free of charge

• Service: express shipping

• Estimated delivery time: 1–2 business days

• Islands: included at no additional cost

Europe

• Shipping cost: €20

• Service: European road transport

• Estimated delivery time: 2–5 business days

The European shipping rate applies to the destinations listed in Section 1, subject to carrier availability and any restrictions applicable to the delivery area.

Delivery times may vary for remote areas, islands and certain postcode zones, including specific areas of France and Germany.

United States, Canada and Africa

• Shipping cost: €50

• Service: international air shipping

• Estimated delivery time: 1–5 business days

Delivery times may vary depending on customs clearance procedures and the final destination.

Russia

• Shipping cost: €60

• Service: international road transport

• Estimated delivery time: 7–10 business days

Shipments to Russia are subject to carrier availability and to any applicable sanctions, trade restrictions, customs regulations or limitations in force at the time the order is processed.

Asia

• Shipping cost: €60

• Service: international air shipping

• Estimated delivery time: 7–10 business days

Delivery times may vary depending on customs clearance procedures, local regulations and the final destination.

General delivery information

The stated delivery times are estimates and begin from the date on which the order is dispatched, not from the date on which the order is placed.

Delays may occur due to customs procedures, adverse weather conditions, strikes, transport disruptions, public holidays, remote delivery locations or circumstances outside our reasonable control.

Any shipping costs applicable to the order will be displayed during checkout before payment is completed.

4. Taxes and duties

Orders delivered within the European Union are subject to the VAT treatment displayed at checkout.

For orders delivered outside the European Union, customs duties, import VAT, local taxes and customs-clearance charges may apply.

Where these charges are not included at checkout, they will be determined by the customs authorities of the destination country and will be the responsibility of the recipient.

The customer is responsible for checking any applicable import restrictions, customs requirements and local charges before placing an order.

5. Tracking and delivery issues

Order tracking

Where tracking is available, the customer will receive the relevant shipment information after the order has been dispatched.

Incorrect or incomplete address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered due to an incorrect, incomplete or inaccessible address, additional shipping costs may be charged for a new delivery attempt or for reshipping the order.

Customers should contact us as soon as possible if they notice an error in the delivery information. We cannot guarantee that an address can be amended after an order has been prepared or dispatched.

Missed delivery

If no one is available at the delivery address, the carrier may make another delivery attempt, leave instructions for collection or return the parcel to the sender, depending on the carrier’s procedures.

Lost shipments

If a shipment appears to be lost, the customer must contact us so that an investigation can be opened with the carrier.

Damaged shipments

Customers should inspect the parcel at the time of delivery.

If the packaging appears damaged, opened or tampered with, the customer should report the issue to the carrier and, where possible, accept the delivery subject to written reservation.

Any damage should be reported promptly to info@carlosalvatelli.it, including:

• the order number;

• a description of the damage;

• photographs of the external packaging;

• photographs of the shipping label;

• photographs of the damaged item.

6. Contact

For any questions concerning shipping, delivery or order tracking, please contact:

info@carlosalvatelli.it